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Attendance & Cancellation:

Consistency of attendance is extremely important to your child’s progress and the recommended treatment frequency should be made a priority to allow for the most success in therapy. When a child is frequently canceling or missing sessions, it is impacting the individual child's progress, the clinician who has spent time preparing for the session, and another child who may be waiting for a standing therapy appointment. Additionally, insurance may not continue to pay for treatment when a child does not attend therapy regularly, as they look for progress towards goals which will generally be limited if a child has poor attendance.


In the event an appointment does need to be canceled, please provide at least 24-hours’ notice and we will do our best to reschedule the appointment for you. Cancellations may be made by phone (203-828-6790) or email ( If you are unable to provide 24- hours’ notice (“last-minute cancellation”), cancellation must be made by phone. After TWO last-minute cancellations, there will be a $25 fee for each additional last-minute cancellation. You have the option to change the appointment to a telehealth visit or schedule/attend a makeup appointment within one week to avoid the cancellation fee. Continued cancellations (greater than 30% cancellation rate monthly) will result in loss of standing appointment time and sessions will be moved to our flex-scheduling approach (i.e., sessions scheduled on a week-to-week basis). If you arrive late to an appointment, therapy will still end at the regular time. Patients who chronically arrive late to sessions (greater than 30% of sessions monthly) will result in loss of standing appointment time and sessions will be moved to our flex-scheduling approach. No-show appointments (i.e., no attempt to cancel your appointment) will be charged a $50 fee. If TWO no-shows occur, therapy will be terminated, and you will be billed for any outstanding balance. 


Note: Cancellation and no-show fees are waived for Medicaid patients due to contractual agreement, however loss of standing appointment spot applies. 


You are required to stay on the premises during your child’s scheduled appointment time. The last few minutes of your child’s treatment session may be used to discuss progress and home carry-over exercises so please make sure you are readily available before the session ends.


In the event that a session is canceled by More to Say, LLC due to holidays, office closures, etc., we will offer make up opportunities for your child to keep the consistency of appointments. If a session is canceled due to a clinician vacation, other scheduled therapy services are still expected to be attended. While standing appointments will be scheduled with the same clinician each week, there may be instances where your child’s appointments will be switched to a different clinician. All our clinicians are highly skilled and trained in the same areas and will provide the highest-quality services to your child. It is also beneficial for a child to occasionally have a session with a different clinician to promote generalization of skills and flexibility.

Billing Information:

More to Say, LLC is currently a participating provider with Aetna, Anthem BCBS, Cigna, Connecticare, Husky, Oxford, and United Healthcare. We will verify your coverage and benefits for you prior to the first appointment and we will submit all claims electronically to these insurers. We are OON for Tricare and Yale Health but can submit claims on your behalf. If you have a different insurance company, you may submit your own claims for insurance coverage. We will provide you with the necessary forms and knowledge regarding how to submit your claims for reimbursement. However, please understand that you are fully responsible to determine eligibility with your insurance provider and to submit the required paperwork. If your insurance does not cover services, you will be required to pay privately. If your insurance has a visit limit for therapy each year, once all visits are used, you will be billed the private pay rate.

Copays are due at the time of service. If you have a balance on your billing account due to deductibles, coinsurance, or private pay services, an invoice will be emailed to you on or around the 15th of the month and payment will be due at the end of the month. Payments can be made directly through the link sent in the email. You can also make payments any time in person or over the phone. If you would like to request a mailed invoice, a $2.00 service fee will apply monthly. A minimum payment of $200/month (or account paid in full if the balance is less than $200) is required. If an account balance reaches $500 with no payment plan in place, services will need to be paused until payments can be made. Upon discharge or voluntary termination of services, account balance must be paid in full within 30 days of the final session.

Policies will be reviewed at the first session.

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