Attendance & Cancellation:
Please provide at least 24-hours notice if an appointment will need to be cancelled. Cancellations may be made by phone (203-828-6790) or email (). If you are unable to provide 24- hours notice (“last minute cancellation”), please cancel by phone. After TWO last minute cancellations, there will be a $25 fee for each additional last minute cancellation unless you are able to schedule a makeup appointment within a few days. Continued cancellations will result in loss of standing appointment slot and sessions will need to be scheduled on a week to week basis. No-show appointments (i.e., no attempt to cancel your appointment) will be charged a $50 fee. If TWO no-shows occur, therapy will be terminated and you will be billed for any outstanding balance. If you arrive late to an appointment, therapy will still end at the regular time.
Note: Cancellation and no-show fees are waived for Medicaid patients due to contractual agreement, however loss of standing appointment spot applies.
You are required to stay on the premises during your child’s scheduled appointment time. The last few minutes of your child’s treatment session may be used to discuss progress and home carry-over exercises so please make sure you are readily available before your child’s session ends.
More to Say, LLC is currently a participating provider with Aetna, Anthem BCBS, Cigna, Connecticare, Husky, Oxford, and United Healthcare. We will verify your coverage and benefits for you prior to the first appointment and we will submit all claims electronically to these insurers. We are OON for Tricare and Yale Health but can submit claims on your behalf. If you have a different insurance company, you may submit your own claims for insurance coverage. We will provide you with the necessary forms and knowledge regarding how to submit your claims for reimbursement. However, please understand that you are fully responsible to determine eligibility with your insurance provider and to submit the required paperwork. If your insurance does not cover services, you will be required to pay privately.
Copays are due at the time of service. If you have a balance on your billing account due to deductibles, coinsurance, or private pay services, an invoice will be emailed to you on the 15th of the month and payment will be due at the end of the month. Payments can be made directly through the link sent in the email. If you would like to request a mailed invoice, a $2.00 service fee will apply monthly. If an account balance reaches $500 with no payment plan in place, services will need to be paused until payments can be made.